do you a times wonder why your cost of living in america is so high??? its becuase people like me and( maybe you! also ) get paid to do NOTHING Whole day other than re-design and monitor your lives and systems and try change how you live ……Monday through friday this are the kind of conversations I have… with my work mates.. fun thing is chat is the Only viable option since 80% of my contacts are in out at the clients site or outside the country( read canada ,UK ,India( outsourcing!!) kwanza most of my ka-life chat was for katiaring chicks… on msn , yahoo.. IM . you know all that vybe..

nways …This is snap shot of Part what I Get paid to do . Funny thing I Think I am overpaid for this shhyyt~

(

kip) says:
hi
(nathan) says:
yo
(kip) says:
quick q.. what does CI stand for in your G-Analysis
(nathan) says:
CI = Configuration Item
(nathan) says:
relating to Configuration Management Database
(nathan) says:
CMDB
(kip) says:
ok thanks …
(nathan) says:
np
(kip) says:
so who manages the CMDB For #####
(nathan) says:
right now we don’t have a CMDB
(nathan) says:
we are looking to implement it along with Incident, Problem mgmt
(nathan) says:
####### is lead PM for config mgmt
(kip) says:
ok
(kip) says:
part if ITIL Implementation I suppose
kip) says:
thanks N
(nathan) says:
ITIL recommends that when you are implementing Incident Mgmt…
(kip) says:
it’s advisable to implement prob mgmt and config mgmt?
(nathan) says:
sometimes release mgmt as well
(nathan) says:
all depends on maturity, resources, and costing
(nathan) says:
Np

2 hours later am chating with a client advocate in 2nd floor

(

Kip) says :
Hi, Quick Question is the ISO20000 Something our clients already implement or its only applicable to service providers like ########.?

(humphre) says:
i believe the recommendations should be provided by the client contact (######, then evaluated by the engineering quality/reporting team to determine if it can be completed within the client’s reporting.

(kip) says:
ok Thanks john I might have other questions in regards to the system status.

4 hours later am with him again

(kip) says:
Morning
(nathan) says:
howdy
(kip) says:
QQ ..what stage of the ISO20K did you say you are at the moment?
(nathan) says:
Phase 1
(nnathan) says:
design phase
(kip) says:
ok thanks so this whole document is what needs to be carried out by nov 1st ?
(nnathan ) says:
are you referring to the VISIO?
(kip) says:
yes the one titled the IM-to be process v.53
(kip) says:
yes
(nathan) says:
we are mapping all KPIs, gap analysis around this process
(kip) says:
ok cool!

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